We provide websites and systems, and technical support for the services we provide. We may on occasion provide advice and recommendations relating to digital marketing and website content.

We do not write the content or populate any information on clients’ websites. We take no responsibility for inputting the information that is on clients’ websites. Our clients have full control over the writing that is on their website, and this can be managed through the admin system, subject to the package they have purchased. To confirm, we are not a content writing service and our clients must write their own website content.

Although we will give clients help and advice relating to digital marketing and SEO to the best of our knowledge, we take no responsibility for the client’s SEO results or the level of business clients attract through their websites. Clients who follow our advice typically perform substantially better than those that do not.

We also take no responsibility should our clients choose to use copyrighted material or content from other businesses, nor do we take any responsibility should other businesses steal our clients’ intellectual property. If someone has used a client’s content without the client’s permission, then the client must resolve this matter directly with the person in question.

Although we will provide clients with advice, information and support in regards to online payment compliance and compliance with trading standards and other related laws and regulations, we take no responsibility for any losses our clients encounter as a result of a failure to comply with WorldPay or trading regulations.

Sites by Sizzle or Sizzle Web Design will give the client the opportunity to review the website when an initial design is created – typically within 7 days of the date they sign up. The client is free to make alterations to this initial website design at this time. When the client approves the design, we will develop the website based on this initial design. The client only has limited ability to make alterations to the website design after this point.

If a requested design change for a developed website takes longer than 5 minutes to complete, amendments will be billed at a rate of £50 an hour.

Payments consist of an initial set-up cost. All packages require this initial registration fee. This will be followed by monthly payments or annual invoices. Payments and fees are amended from time to time to reflect the changing costs of services.

Payments for UK customers will be made through a monthly Direct Debit instruction, with payment dates on either the 1st or 15th of the month.

International customers can pay through annual invoices. There are no discounts available, and both payment methods are the same price.

Monthly payments begin when the client is provided with a username and password, not when the client’s site is put live.

If a client does not keep up with their payments, their website and system are at risk of being deactivated.

There is no administration fee to upgrade to a higher package, however you must pay the new monthly cost and the difference in initial setup fee. If a client chooses to downgrade to a cheaper package, they must pay a downgrade fee of £50 (plus VAT if applicable).

Online payment integration is handled through PayPal, Sagepay or WorldPay. Money is paid directly into the clients’ PayPal or bank accounts and never touches our accounts. We simply facilitate clients with the ability to take payments through their website; the rest is handled by the client’s payment processing company.

Notice of a client’s intent to cancel must be submitted 30 days before the cancellation date. Clients must cancel their Direct Debit instruction or payment instruction to Sizzle Web Design one month from the date they provided us with their intent to cancel. All content from the website and any emails should be backed up by this date. When the 30 days’ notice has been completed, the site and any email addresses will be turned off, and domains will be set to ‘not renew’. Domains can be transferred to other providers at any time before the domain expires.

There is no service cancellation fee. If a client chooses to reactivate their site, they must pay a reactivation fee of £50 (plus VAT if applicable).

If a website design or development project is cancelled at any point after work commences, you will be liable to pay for all charges incurred. Upon approving a website design, you confirm that you are satisfied with this website design and that no refunds can be made from your initial join fee.

In the event of overpayment on monthly premiums or any other overpayments, refunds will be made into the bank account the payment was made from.

No refunds for emails or domains will be payable following the completion of successful domain name registrations and renewals or the creation of additional email accounts.

The 'code' of the platform is the intellectual property of Sites by Sizzle or Sizzle Web Design. We do not provide operators with FTP access to our servers, however clients can leave with there website and data at any time so long as the cancellation procedure (above) is followed.

Websites will feature the Sites by Sizzle or Sizzle Web Design as part of the service we provide, and this branding is part and parcel of the product.

We offer a professional design service which is inclusive in the prices that we advertise, however there may be instances where your requirements may exceed the service we offer and will require extra time. You will be informed of any further charges prior to extra design work commencing.

The website layout and designs created by the Sites by Sizzle or Sizzle Web Design must not be replicated or revised without prior permission from our management. The design style and placement of functional elements within our website formats is integral to our service and brand identity, and the replication of our designs without consent will be considered a violation of our copyrights resulting in legal action.

Designs created by Sites by Sizzle or Sizzle Web Design for your company, or designs provided to us such as your company logo, images, testimonials etc may be used on our promotional material online or in print for marketing purposes.

When our member of staff emails you your website design, please do not post the design on social media. The design has been created to your specification and requests, and posting the work on social media sites for feedback simply leaves you open to your competitors getting wind of your efforts, and altering their sites accordingly - usually to match yours.

Any logos or branding we create for the client belongs to the client, and is free for them to use. We can provide clients with high-resolution vector copies of their logos if required for printing, van stickers, etc.

We can provide a custom design service and follow a templated website design approach. Our team constantly improve designs and technical features elements, which may be reused in full or in part. If you wish to choose a new design for your existing website, the full set up fee for your package will apply.

On occasion we may develop an 'optional extra' update which may incur a small fee if you wish to use the service.

Although there are no administration fees to upgrade your package - however the new monthly fee will be levied and the difference between the initial setup fee and the new package must be paid. We do charge £50 +vat to downgrade to the next lower package to the one you are currently on.

All packages are for single site use only. Additional sites are referred to as Satellite sites and incur an additional charge for each additional website using any of our services.

We promise never to use clients’ data or contact details for any reason outside of the normal, transparent operations of the Sites by Sizzle. We will never pass clients’ details to a third party without the individual client’s explicit permission. If a client decides to leave us, their details will be securely stored for 6 months, after which they will be destroyed, or they can be destroyed on cancellation - we will require confirmation of cancellation and destruction of data in writing and require 30 days’ notice.

Our platform is hosted on high-specification servers from Rackspace, the world's leading premium hosting company, ensuring more than 99.99% uptime. Full database backups are created every 12 hours, and files are backed up continuously.

While we will take all reasonable steps to prevent downtime, we cannot be held responsible for any downtime or any losses incurred as a result of downtime.

There are no refunds or deductions available for clients who provide their own domains. Existing domains hosted elsewhere can be transferred to us – further information is available on request.

Clients receive one business-class email inbox with their Sites by Sizzle Lite or Growth website or two mailboxes with the Enterprise package, as well as an unlimited number of forwarder email addresses. These are usually created when the site is put live, but can be requested at later stages. If a client does not use our email provider and uses another provider, such as Gmail or Hotmail, and experiences problems with these, we will not be able to provide the client with effective support.

The initial standard email address provided contains 1GB of space. Additional standard email inboxes can be requested at a price of £2 a month. Additional space can be provided at cost upon request.

There are no refunds or deductions available for clients who provide their own email addresses. Existing email addresses hosted elsewhere can be transferred to us – further information is available on request.